Humley AI Assistants are built from a council's own approved information - website pages, policy documents and FAQs - so residents and staff get instant, trusted answers, day or night.
Live assistant available now - look for the chat launcher in the bottom-right corner of this page.
Humley AI Assistants are built from a council's own approved information, such as website pages, policy documents and FAQs, to create a secure, accurate knowledge base. Residents and staff can then ask questions in natural language at any time, day or night, and receive instant, trusted answers without guesswork or hallucinations.
The system reduces pressure on phone lines and frontline teams by automating repetitive enquiries, freeing up staff for more complex work. Because the assistant only uses council-controlled content, responses are always relevant and reliable. It can also guide users through tasks such as reporting issues or finding service information, helping councils deliver smarter, 24/7 digital support.
AI Assistants built from your council's own information - delivering 24/7 support for residents and staff. Always available - Always accurate - Always yours.
Every council knows the challenge.
Residents get instant answers anytime - day, night, weekends, holidays.
Free up frontline teams by automating repetitive enquiries.
The assistant answers strictly from the information you provide - nothing else.
We can build an assistant quickly using your existing website and documents.
Structured flows gather details and highlight problem areas across your borough.
Humley builds assistants using information you already have.
Real conversations - Real support - Real answers.
You can ask it anything pertinent that you want. Ask complex questions or try follow-on questions. For example, you can ask "What are the council tax bands in my area?" and receive the correct information instantly. Then follow on with "Is there any discount available?" The assistant explains eligibility clearly - without a phone call. That's the power of immediate, accurate self-service.
Humley AI Assistants support residents across key areas.
Instant answers on bands, discounts, exemptions, payments.
Guide residents through missed bin reporting with smart flows.
Potholes, fly-tipping, street problems - captured and routed efficiently.
For example, in missed bin reporting the assistant can...
AI is reshaping public service delivery and Humley helps councils lead the way. Experience it yourself with our live assistant - built using Angus Council's knowledge base to show you exactly how residents get instant support, day or night. Our thanks to Angus Council for helping us showcase what's possible.
Talk to Humley