Humley Telephone Assist brings the power of Humley Digital Assist to the phone line - using exactly the same knowledge base to ensure consistent, accurate answers across channels. Customers simply call your contact centre as they normally would. Alternatively, they can dial a dedicated "out of hours" number. In either case, the call is answered by the Humley Telephone Assistant, delivered in partnership with Twilio for secure and reliable voice connectivity.
Because the assistant uses the same knowledge base as Humley Digital Assist, answers are consistent whether customers choose web chat or telephone.
Your web and telephone assistants share a single source of truth. Updates are made once and reflected everywhere.
No complex button menus. Callers simply speak as they would to a member of staff.
Deploy alongside your existing call centre or provide a dedicated number for evenings and weekends.
Complex or sensitive enquiries can be passed to a human adviser, with context retained.
Built with enterprise-grade telephony to handle fluctuating call volumes smoothly.
Customers get the convenience of digital automation without having to go online.
Listen to a short recording of a real Telephone Assist conversation and hear how naturally it handles customer queries.
Try the service live. Ask a question and discover how quickly and clearly the assistant responds.
(+44) 7456 375971