While chat services are increasingly popular, many people still prefer to speak rather than type. Office hours can also be limiting, particularly for those juggling work, caring responsibilities, or limited internet access.
All through a simple phone call.
The Telephone Assistant uses exactly the same Council Tax knowledge base as the Council's chat service, ensuring consistent and reliable information across both channels.
Residents can speak freely, just as they would with a call handler - no need to navigate complex menus or press lots of buttons.
The service provides support when call centres are closed, helping residents get answers whenever they need them.
By handling common queries automatically, the Telephone Assistant helps staff focus on more complex or sensitive cases.
Whether you're exploring new digital services or looking to extend support beyond office hours, Humley's Telephone Assistant is a simple way to meet residents where they are - on the phone.